Porsche has recently rolled out a new augmented reality (AR) solution called Tech Live Look, which is now being used in select dealerships. These smart glasses are designed to assist technicians in diagnosing and resolving complex vehicle issues more efficiently. If a technician encounters a problem they can't solve on their own, they can use the AR glasses to connect with Porsche's technical support team in Atlanta. This real-time collaboration allows the support team to see exactly what the technician sees, making it easier to provide accurate guidance.
The glasses feature high-definition cameras that automatically focus on small, intricate parts of the car, ensuring clarity even in low-light conditions. LED lights built into the device help illuminate dark areas, allowing for better visibility during inspections. This makes it possible for technicians to examine every corner and component of the vehicle with ease.
As an AR-enabled device, Tech Live Look integrates seamlessly with Porsche’s technical support system. The Atlanta-based team can send instructions, diagrams, and service notes directly to the glasses, eliminating the need for technicians to switch between devices or search through emails. The information appears right before their eyes, streamlining the troubleshooting process and improving efficiency.
Porsche launched the Tech Live Look program this summer at eight selected dealerships. Early reports suggest that the technology helps reduce repair time by up to 40%, enabling customers to get their vehicles back faster. This innovative approach not only enhances the customer experience but also empowers technicians with real-time, hands-free access to critical support. With AR integration, Porsche is setting a new standard in automotive service and maintenance.
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